Who are we?

When we refer to 'we', 'us', and 'our', we are TWC Finance Pty Ltd ACN 672 548 382 and our related businesses.

Our commitment to protect your privacy

We understand the importance of safeguarding your personal information. This document outlines our commitment to privacy regarding the personal information we hold about you and how we handle that information.

We recognize that any personal information we collect about you will be used solely for the purposes for which it was collected or as permitted by law. Ensuring the protection of your personal information is paramount to us.

Our commitment to personal information protection adheres to the Australian Privacy Principles outlined in the Privacy Act and other applicable laws.

Personal Information

When we mention personal information, we mean information that reasonably identifies you. This may include information or opinions about you. Additionally, the personal information we hold may encompass credit information.

Credit Information refers to details used to evaluate your eligibility for financial services. It may include existing financial obligations, repayment history, and any defaults. Typically, credit information is shared among credit and finance providers and credit reporting agencies.

The types of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other necessary identification information.

If you're applying for finance, we may also gather details such as the ages and number of your dependents and cohabitants, duration of residence at your current address, employment specifics, and proof of income and expenses. Additionally, if you apply for insurance products through us, we may collect health information only with your consent.

Why we collect your personal information

We collect personal information to evaluate your finance application and manage that finance. Additionally, we may collect personal information for direct marketing purposes and to manage our relationship with you. Occasionally, we may offer you other products or services.

To maintain a successful business relationship, we may disclose your personal information to other organizations providing products or services used or marketed by us. We may also disclose your personal information to organizations with an interest in your finance or our business.

How do we collect your personal information?

Where feasible, we collect personal information directly from you. We may also obtain it from credit reporting agencies, finance brokers, and other professionals like accountants and lawyers.

Do we disclose your personal information?

We may disclose your personal information to:

• Prospective funders or intermediaries related to your finance needs.

• Organizations involved in managing or administering your finance, including third-party suppliers, printing and postal services, call centres, trade insurers, and credit reporting agencies.

• Associated businesses interested in marketing products to you.

• Providers of information and infrastructure systems to us.

• Representatives such as finance brokers, lawyers, financial planners and accountants.

• Anyone with your consent.

• Authorities as required by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth).

• Investors, agents, advisers, or entities with an interest in our business.

• Your employer, referees, or identity verification services.

Before disclosing your personal information to another party, we take reasonable steps to ensure:

Their commitment to protecting your personal information is at least equal to ours, or you have consented to the disclosure.

We may use cloud storage to store your personal information, which may be located outside Australia.

Direct Marketing

Periodically, we may use your personal information to provide you with current information about finance, offers, organizational changes, or new products or services from us or associated companies.

If you prefer not to receive marketing information, you may decline at any time by contacting us via telephone or email. If marketing is via email, you can also unsubscribe. We won't charge for fulfilling your request and will promptly comply.

Credit Information

We may collect and exchange various credit information types with credit reporting agencies and other entities, including:

• Credit liability information such as existing finance details.

• Repayment history information indicating timely repayments.

• Details about the finance you're applying for.

• Default, payment, and court proceedings information.

We use this information to assess finance applications and manage them. We store this credit information electronically on secure servers, and it may also be stored in paper form. Cloud storage may be used for this purpose.

When obtaining credit information from a reporting agency, we may also seek publicly available and serious credit infringement information about you.

We may disclose your credit information to overseas support entities. For more information about these entities, please contact us.

Notifiable Matters

We're obligated to inform you of 'notifiable matters' regarding how we use your credit information. You can request these matters (and this privacy policy) in an alternative format.

We exchange your credit information with reporting agencies to assess your creditworthiness, manage your finance, and evaluate finance applications.

If you fail to meet payment obligations or commit a serious credit infringement, we may disclose this information to a reporting agency.

You have the right to access and correct your credit information. Please refer to the "Access and correction to your personal and credit information" section below.

Updating your personal information

It's crucial that the personal information we hold about you is accurate and current. Please inform us of any changes during our relationship.

To make changes to your personal information, contact us. We rely on you to ensure the information we hold is accurate and complete.

Access and correction to your personal and credit information

We'll provide access to your personal and credit information upon request. Depending on the request, we may charge a fee for retrieval.

We usually respond within seven days of receiving your request. However, there are situations where we're not obligated to provide access, such as legal proceedings or vexatious requests.

If your personal or credit information is incorrect, you may request correction. We'll correct it promptly if appropriate, or provide an initial response within seven days and full details within 30 days after investigation.

We may need to consult finance providers, reporting agencies, or other entities during our investigation. If we refuse correction, we'll explain our reasons.

Using government identifiers

We don't use or disclose government identifiers, such as tax file numbers, except as required by law. We'll never use a government identifier to identify you.

Business without identifying you

In some cases, it may be lawful and feasible to conduct business without identifying you. For example, general inquiries about interest rates or promotional offers.

Sensitive Information

We only collect sensitive information with your consent. This includes details related to racial or ethnic origin, political affiliations, memberships, sexual preferences, criminal records, or health.

Security of your personal information

We take reasonable steps to safeguard your personal information, including storage in secure environments and protection from misuse, loss, or unauthorized access, modification, or disclosure.

Complaints

If you're dissatisfied with how we've handled your personal information or have a complaint, please contact our complaints officer. We'll acknowledge your complaint within seven days and provide a decision within 30 days.

Phone: 1300 943 686

Email: renae@twcfinance.com.au

If you're unsatisfied with our response, you may escalate the complaint to the Australian Financial Complaints Authority Limited (AFCA) who can be contacted on 1800 931 678 or by visiting their website www.afca.org.au.

Further information

For additional information on how we manage your personal or credit information, please contact us.

Change in our privacy policy

We regularly review and update our policies to align with market expectations and legal requirements. As a result, this privacy policy may change periodically.

You may request this privacy policy in an alternative format.

This privacy policy took effect on 09/05/2024.